The 'they saved my dog' reviews that fill your appointment book
Pet owners are some of the most emotionally invested clients you'll find. TrustMint helps you turn that gratitude into Google reviews – after the right visits, never the wrong ones.
Sound familiar?
Grateful owners who never post
A client's dog just recovered from surgery. They thanked you with tears in their eyes, brought treats for the staff, and told all their friends. They never left a Google review.
You can't ask after every visit
A family just said goodbye to their 15-year-old cat. Sending a review request that evening would be devastating. But manually sorting which visits are appropriate is time you don't have.
New pet owners search Google first
Someone just adopted a puppy and needs a vet. They search 'vet near me,' see three clinics within 2 km, and pick the one with the most recent reviews. Your clinical expertise doesn't show up in that search result – your star rating does.
Negative reviews hit harder in veterinary care
A one-star review saying 'they didn't care about my pet' is emotionally loaded in a way that a bad restaurant review isn't. It can deter pet owners for months, even if the claim is unfair.
How TrustMint works for vet clinics
Add pet owners after routine visits
Upload client details from your practice management system or add them manually. Tag visit types so you can control which ones trigger a review request.
TrustMint sends a review request after the visit
A branded email goes out the next morning – after vaccinations, checkups, dental cleanings, and new puppy visits. You decide which visit types are included.
Great experiences go public. Concerns come to you.
Pet owners tap a star rating on your review page. Those who had a great experience are encouraged to share it on Google. Owners who have concerns can reach you directly – so a worry about wait times becomes an internal conversation, not a public complaint.
Skip sensitive visits entirely
Exclude euthanasia appointments, emergency outcomes, and any visit type you choose. TrustMint only sends when you tell it to.
Ways to collect reviews for your vet clinic
Email after routine visits
The morning after a vaccination, checkup, or dental cleaning is the sweet spot. The pet owner is home, the pet is fine, and the relief of a clean bill of health makes people generous with reviews.
QR code in the waiting room
A small sign in the waiting area with a QR code. Pet owners often wait 10–15 minutes before their appointment – enough time to scan a code and tap a rating. Place it where they're sitting, not at the busy reception desk.
After new puppy and kitten visits
First-time pet owners are excited, grateful, and taking photos of everything. A review request after the first puppy visit has some of the highest conversion rates of any visit type.
Why reviews matter for vet clinics
83%
of patients say reviews play a decisive role in their choice of provider
RepuGen, 2020
94%
of consumers say a bad review has convinced them to avoid a business
ReviewTrackers, 2022
74%
of consumers want reviews written within the last 3 months
BrightLocal, 2026
Questions vet clinic owners ask
How do I avoid asking for reviews after a pet has passed away?
You control which visit types trigger a review request. Exclude euthanasia, end-of-life care, and any other sensitive categories in TrustMint's settings. If you're uploading from your practice management system, filter those visits out before importing. The safest approach: only include visit types you've explicitly approved.
Can I filter which visits trigger a review request?
When you add clients to TrustMint – manually or via CSV upload – you decide who gets added. Most clinics include routine checkups, vaccinations, dental cleanings, and successful treatments. They exclude emergencies, euthanasia, and any visit where the outcome was uncertain.
We see the same pets every few months. How often should we ask?
Once is usually enough. TrustMint tracks who's already been asked, so a pet that comes in quarterly for checkups won't trigger a review request every time. You can reset this if a significant amount of time has passed – say, once a year.
What if a pet owner is upset about the bill?
TrustMint's review page gives pet owners with concerns a direct way to reach you. Instead of posting publicly, they can share their frustration through a private feedback form. You can respond to their concern about pricing directly. And emergency visits – where bills can be unexpectedly high – are exactly when this matters most.
Can we send the request from the clinic's name, not a generic email?
TrustMint sends from your custom email address and uses your clinic's name and branding. The email looks like it came from your practice, because it did.
What about GDPR? Our client data is sensitive.
TrustMint only stores the client's name and email – no pet data, no medical records, no visit details. A post-service review request typically falls under legitimate interest, but you should include consent language in your registration forms. TrustMint includes an unsubscribe link in every email.
Your waiting room is full of five-star reviews waiting to happen
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