Turn happy diners into Google reviews
Your food does the hard part. TrustMint handles the ask – automatically, after the meal, when the experience is still fresh.
Sound familiar?
Great meals, few reviews
Guests compliment the food, tip well, and leave – but almost none of them post a review. You know the experience was good. Google doesn't.
Your staff won't ask
Servers have enough to manage between courses, drink refills, and the bill. Asking for a review feels forced, and most skip it entirely.
Complaints go public first
A guest waits 40 minutes for a main course and posts a one-star review that night. You never got the chance to make it right.
Weekend bookings depend on your rating
Diners checking Google Maps on a Friday evening filter by 4+ stars. A handful of old negative reviews keeps pushing you below that threshold.
How TrustMint works for restaurants
Add guests after service
Import from your reservation system, upload a CSV from your POS, or let staff add guests from a tablet. Each entry needs just a name and email.
TrustMint sends a review request at the right time
Emails go out 2–3 hours after the meal – late enough that the guest is home, early enough that they remember what they ate. You set the delay.
Great experiences reach Google. Concerns reach you.
Guests see a simple star rating. Happy diners get pointed to Google. Unhappy ones can send feedback straight to you, so you can respond before it becomes a public review.
Track what's working
See which nights generate the most reviews, which email subject lines get opened, and whether your rating is trending up week over week.
Ways to collect reviews at your restaurant
Email after the meal
The highest-converting option. Guests get a branded email 2–3 hours after dining, with a single tap to rate their experience. Dinner service works best – people are home and relaxed.
QR table cards
A small card on each table with a QR code linking to your review page. Guests can scan while waiting for the bill – no app download, no account needed. Print once, use for months.
Tablet at the exit
A tablet near the door or at the host stand lets guests tap a quick rating on their way out. Best for fast-casual spots where you don't collect emails.
Why reviews matter for restaurants
5–9%
revenue increase per one-star improvement for independent restaurants
Harvard Business School
33%
of diners won't eat at restaurants below a 4-star rating
RightResponse AI, 2024
46%
of diners check Google first when choosing a restaurant, ahead of Yelp and Tripadvisor
RightResponse AI, 2024
Questions restaurant owners ask
Can I connect my reservation system?
TrustMint accepts CSV uploads, so if your reservation tool (Quandoo, TheFork, OpenTable) can export guest lists, you can import them in a few clicks. We're also building direct integrations – email us if you want early access for your system.
What if someone complains about the food?
That's what the review page catches. If a guest isn't happy, they're shown a private feedback form instead of Google. You get their complaint in your inbox and can respond directly – most of the time, that's enough to stop a public review.
How do I handle fake reviews from competitors?
TrustMint can't remove fake reviews – only Google can. But by steadily building a base of genuine reviews from real guests, fake ones get buried and carry less weight. Google's algorithm also favours businesses with a consistent flow of recent reviews.
Won't guests find the email annoying?
The email goes out once, a few hours after the meal. There's no follow-up barrage. In our data, restaurant review request emails average a 38% open rate – well above the industry average for marketing emails. People want to share good experiences.
Do I need to collect emails at the table?
For email campaigns, yes – you need a way to capture guest emails. Reservation systems handle this automatically. For walk-ins, the QR table card or exit tablet works without collecting any contact info.
What about GDPR? Can I email my guests?
You need a legal basis to email guests – typically legitimate interest for a post-service follow-up, or explicit consent collected during the reservation. TrustMint includes an unsubscribe link in every email and stores consent records, but you're responsible for collecting that consent in the first place.
Your next 50 reviews start tonight
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